How to Fix Code 31 Errors

1. Visit the Microsoft Compatibility Center (the link is listed in Resources) and verify that the attached device is compatible with your computer's operating system. If it is, continue; if it is not, skip all steps and install another device that is compatible so that it can work correctly with your computer's operating system.
2. Click the 'Start' button and then click 'Control Panel.'
3. Click 'System and Security' located under System and then click 'Device Manager.'
4. Click the device you want to update and then double-click its name.
5. Click the 'Driver' tab and then click 'Update Driver.' Enter your administrator password or provide confirmation, if prompted. If you still see the Code 31 error, continue.
6. Visit the Microsoft Automated Troubleshooter website and run the 'Mr. Fix It' diagnostic test.