How to Diagnose a Connection Error on a Page

1. Click on the link that reads 'Diagnose Connection Problems' (or similar text) on the error page. This link usually appears beneath a list of causes for the connection problem. Some browsers do not have a direct link; in this case, go to 'Tools' and locate 'Diagnose Connection Problems.'
2. Follow the troubleshooting steps that appear. The Network Diagnostics Tool will guide the user through suggestions, such as checking the modem and/or router, to help diagnose the problem. This tool will also perform checks on network connections, such as identifying weak signals and wireless compatibility checks.
3. Examine the Diagnostics Log by clicking the 'View Diagnostic Log' link that appears in the last window of the troubleshooting steps.
4. Contact the Internet Service Provider (ISP) if the Network Diagnostics Tool could not fix the problem. Make sure to keep the Diagnostic Log open when speaking with the ISP representative. By having this log available, you will be able to provide detailed information to the representative that will enable them to fix the issue.